Ms. Natbony has authored, spoken or been published in the following:
- Interview, ZeitBlatt News, How Suzanne Natbony succeeds with every project she is involved in!, Interviewed by Mario-Max Prinz Zu Schaumburg-Lippe, April 13, 2018.
- Publication, ASHRM, Obtain Patient Permission Before Using Video, Written by The American Society of Healthcare Risk Management, October 25, 2017
- Publication, Aliant LLP Law Memo, The Seven Habits of Highly Successful Attorney Rainmakers, Written by Aliant LLP, October 12, 2017
- Publication, The Daily Journal: California Lawyer, One Lawyer’s Take: Dealing with Difficult Clients, Written by Suzanne Natbony, Esq., November 2016
- Publication, Attorney-At-Law Magazine, Applying A Business Method and Strategy to the Practice of Law, Written by Suzanne Natbony, Esq., May 2016
- Publication, Attorney-At-Law Magazine, Get Clients and Passive Income with Videos, Written by Suzanne Natbony, Esq., May 2016
- Panelist, Law Practice Today, Keeping Up with the (Tech) Joneses, Moderated by Nicholas Gaffney, February 2016. Discussed legal industry technologies that improve both the practice of law and the delivery of legal services.
- Interview, Attorney-At-Law Magazine, The Bridge to the Law – Suzanne Natbony, Interviewed by Nicole Brandon, October 26, 2015
- Interview, Above the Law, “Why Is There No YouTube for Legal?”, Interviewed by Ed Sohn, July 29, 2015
- Interview, Los Angeles Business Journal, Website Aims to Court Attorneys: LawTake.com lets lawyers pursue clients with advice videos: HERE, June 2015
- Panelist, AltBuild Expo, May 2011: Represented company and gave a very extensive discussion on the benefits of green buildings.
- Interview, Above the Law, Why Is There No YouTube For Legal?, Interviewed by Ed Sohn – alt.legal, July 2015
- Panelist, TechBiz Connection, How to Connect with Millenials and How to Grow Your Business, April 16th, 2014.
- Publication, Child Adolesc Psychiatr Clin N Am. 2013 Jul 22(3):493-507, Complementary and alternative medicine in child and adolescent psychiatry: legal considerations, Coauthor of book chapter with Michael Cohen, Esq. and Dr. Ryan Abbott, Esq., July 2013
- Publication, LA County Bar Association: Law Student Review, Law Schools and Expanding Your Educational Opportunities through Visiting and Studying Abroad, Written by Suzanne Natbony, March 2010
- Interview, The Examiner: LA Law Schools Examiner, Five Law Schools, One JD – An Interview with Suzanne Natbony, Esq., Interviewed by Seth Chavez – alt.legal, July 2015
- A Moment of Yoga: Law, Religion and Health in Schools, Law and Religious Institutions Seminar, Southwestern Law School, April, 2008.
- Improving Healthcare with Complementary and Alternative Medical Coverage Under Improved Health Insurance, Health Law, Loyola Law School, December, 2007.
- United States and Australian Approaches to Health: Drug Companies, Dietary Supplements and Oversight Agencies, Bioethics, Loyola Law School, April, 2007.
- Dietary Supplement Litigation’s Lack of Scientific Evidence, Independent Study, Southwestern Law School, Fall 2007.
Press / Blog Posts
Should You Sue?
*Most of the contents of this article also appears as a video on YouTube. **By Suzanne Natbony, Esq.
Clients, friends, family members, even random people at the gym who know I’m a lawyer, frequently ask me if they should sue someone or a company because of a claimed wrongful act. The wrongdoing could include taking money and failing to perform the terms of a contract, getting injured on a property, a botched medical procedure, food poisoning, or being misled. You name it, I have been asked about someone’s legal rights pertaining to everything from a dog bite to revenge porn!
While people may want a simple, “yes” or “no,” the analysis that goes into this legal consideration is based on years and years of practice and law school. Some lawyers refer to the legal analysis as the “4 Cs of case evaluation.” You must have the following 4 components of a case before even thinking of pursuing a claim, successfully:
Do you have valid legal causes of action, such that you can actually sue and likely win if filed?
Frequent claims include, breach of contract, negligence (personal injury or professional malpractice), defamation, nuisance, and employment discrimination and wrongful termination.
Each claim must have the elements fulfilled. For example, if it’s personal injury which involves a claim for negligence, you have to have to have 4 elements – duty, breach, causation and damages. Even if you have all of those factors, your claims must be better than the other person’s and if your claims will not counter the other party’s possible claims or defenses, the litigation might not be worth it for you to initiate.
You have to ask – will there be counterclaims or defenses to make a lawsuit not worth it?
Can you even get compensation, which is provable money damages, or other meaningful remedies, given the harm caused?
Suppose a company made a mistake, but that mistake didn’t cost you any money, such as when an airline loses your bag for several hours, causing you no financial loss (just frustration). The airline might have been at fault and you might win on a negligence claim if they broke a $10 souvenir in your bag, but is it worth the time, money and energy to sue?
You need to ask yourself:
- How much money have you lost?
- Are the damages compensable?
Suing in civil court can cost thousands of dollars. Small claims court might cost only $100 to file and serve, but it can take hours and hours of time to fill out the paperwork, find a process server, figure out how to serve the person, file more paperwork, get ready for court, perhaps redo paperwork and sit there for hours.
The damages could be difficult to quantify and you may want what’s called, equitable relief, such as an injunction – an order to do or stop doing something.
For example, if someone threatens you, you may just want a temporary restraining order to keep him or her away. If someone has misappropriated your name or are using an image of yours without your permission, maybe you want an order for them to cease and desist instead.
Do you have evidence, witnesses or experts to testify – to corroborate your story and help you prove your case?
You usually must have a written contract if you’re trying to show breach of contract. An oral agreement is much harder to prove.
If it’s products liability, you need to prove that it was this product that caused the damage and possibly have to conduct testing on that product.
If it’s medical malpractice, you’ll need an expert to testify that it falls beneath the standard of care – and you should expect the other side to bring its own expert.
Will you be able to collect if you win? Does the person you’re suing have sufficient, accessible assets and, even if so, how difficult will it be to collect from that person? If you have to take the matter to “collections” or if the person might file bankruptcy, you have an issue.
In conclusion, you need to think through all of the 4 Cs. If you don’t have positive answers for the four components, you should strongly consider not moving forward, and wasting your time, money and energy. Even if you have all positive answers, be aware that there are many other risks to consider. You could have all of the above and your case could be decided by a judge who is in a bad mood or you could get a jury that doesn’t like you and then you can lose anyway!
**My background is in business law with a broad range of experience that runs from contract drafting to resolving disputes – I deal with almost all of the legal issues that businesses encounter. I have worked at law firms and in house for several startups. My focus is on helping clients grow their business. If you’d like to learn more, visit my profile on LinkedIn, LawTake.com or suzannenatbony.com. I am a cofounder of LawTake and I created several other videos on the website. You can also email me at SUzanne@lawyer.com if you have additional questions about suing. As someone whose felt terrible over injustices, I can relate to what you’re going through and offer unique legal advice and experience with resolving disputes.
Before you break down and sue, call SUzanne – to the rescue!
Defamation or Legal Free Speech?
How to Deal with Defamatory (libelous) or Negative Reviews on Yelp and some other Social Media and Review Sites:
Did you just get a very negative review about your business or practice? Do you believe that the review was blatantly false or defamatory? Perhaps you tried to contact the poster to no avail. If you are considering hiring a lawyer to assist with the take-down, you may want to look for one who does not just jump into sending a cease and desist letter, as that can backfire. A lawyer can help you figure out if the content is actually defamatory, as there are several different types of defamation. Remember that truth and opinions are protected speech, so if someone has given an opinion, no matter how negative, you likely would not have a claim for defamation. However, whether something is an opinion or fact is a litigated area and you will need the guidance of an attorney. The following best practices are from a specific situation with a client (confidential information has been removed) and your situation may be different. This does not substitute for the legal advice of an attorney as your facts and circumstances may differ.
General best practices in terms of dealing with negative or defamatory reviews and disputes are the following:
- A timely response by the business to honestly acknowledge any shortcomings, clarify misunderstandings and express empathy without revealing any confidential information, such as HIPAA protected personal information.
- Get to the bottom of the facts as far as who is technically liable and what the possible claims are. This may require some investigation in conducting interviews with employees, online research to figure out who the poster is and other fact checking.
- Determine if the post is just a negative review or defamatory (libel). There are several types of defamation. You need to decide if you are a public figure or private individual. In general, in California, for the post to be defamatory, the defendant must have made an unprivileged false statement of fact (opinions are protected) to at least one other person (not the you), without using reasonable care to verify the truth of the statement, and that person must have understood the statement to be about you, with damages to the plaintiff, such as shame or loss of business. You may also need to request that the defamatory statement is retracted before initiating a lawsuit.
- If the post is defamatory, you can try to call the publisher of the defamation and try to reason with him or her and persuade him or her to remove the post in a sensitive and caring way. Hopefully this causes the reviewer to remove the post. Note: if you are hot headed, then you should not be the one to make this call. This is when you should consider employing an advocate to finesse the situation and persuade the false post to be removed.
- If the review is false, you can try to contact the Web Host of the Review site to explain the situation – be clear that the review is false. They should have a process for reporting defamatory or illegal content and you need to take steps to report it.
However, if the above does not work, then:
- Email a positive follow-up to the poster, including empathy (try to understand their perspective and put yourself in their shoes) and possible solutions, such as compensation for the frustration or complimentary products or services.
- A lawyer could continue to try to call and email the defamer, or even send a text. It does continue to add up legal fees, so the client could also start privately messaging through the review site, emailing, calling and texting.
- Consistency of follow-ups, every 2-3 days, or at least weekly (to keep putting pressure on the defamer) with something such as the following:
- “Thank you for speaking with our attorney last week and understanding that the [Google/Yelp/Facebook/etc.] review was [accidentally/full of misinformation/etc.] posted on our page, and agreeing to delete it. We were just wondering when you were going to please correct the mistake and remove it? Our attorney is $XXX an hour, so I hope you understand why I am following up! I am available for a call if you need assistance.
- Consistency of follow-ups, every 2-3 days, or at least weekly (to keep putting pressure on the defamer) with something such as the following:
- Send a firm demand letter that mentions claims for defamation and the risk of litigation.
- Send an even stronger demand letter, with a draft complaint attached with claims for defamation, telling the defamer that we are filing this compliant in 5 business days if the defamatory post is not removed.
- Advise client about potential defenses – here, it is the risk of an Anti-SLAPP motion in which client has to pay attorney fees if the post is not really defamatory – and also conduct hours of legal research to find similar cases and predict what might occur in court.
- File a lawsuit for defamation and other plausible claims. I have created a video, Should You Sue, which I recommend that my clients watch before deciding on litigation. The text and link to the video can be found under Press/Blog here: http://suzannenatbony.com/srn/about-suzanne/articles-and-publications/
Some clients prefer to jump from #1 to #6 or #7 because they know that the steps in between are costly. If the review is by a competitor, someone without deep pockets or is a blatantly false allegation that can easily be proven, then a lawyer might suggest skipping steps. If it seems like it was possibly a misunderstanding, then it makes sense to employ the “honey then vinegar approach.” Also, some clients may prefer to conduct the costly legal research (#8) at the outset if they are ready for litigation. Some lawyers may refuse to send a demand letter without first conducting the legal research. It can depend on whether the words or writing are a in a grey area or novel to the lawyer.
The risk of sending a demand letter is it can cause the “Streisand Effect,” which is when something blows up out of proportion and brings more attention to the situation. The defamer could retaliate in various ways such as posting the demand letter on the review site or elsewhere, have friends post negative reviews, make complaints to professional boards, etc.
Alternative options include:
- Burying the negative review with positive reviews from customers/patients, which I suggest as a best business practice to do anyway – request reviews from other happy customers.
- Responding to or restating the public response to the review to be 100% clear that the post is false, but also offer empathy and support, it must be carefully written to show potential customers how wonderful you are. “You are not defined by your failures – you are defined by how you overcame them.”
- Responding to the Web Host of the Review site again with the information that the post was defamatory and evidence and trying to persuade them to hide the review and mention their liability for failing to remove the defamatory post.
- Sending a formal and firmer demand letter to the Web Host of the Review site, similar to the type that Marty Singer sends.
I understand that this is a difficult decision for the client. I personally and professionally prefer the “honey then vinegar approach,” but I have written numerous demand letters and have seen things go positively, some go nowhere and some lead to costly litigation. The choice is the client’s. I wish I had a crystal ball to predict the future. Thus, lawyers use research, analysis, investigation, negotiation and if necessary, litigation, to meet the client’s goals.